First-Time User Login

This article will show you how to log into Municode Meetings, now our Essential Agenda and Management solution, for the first time. You will learn how to log in with Microsoft 365 (if applicable), log in with your email address and password, and troubleshoot common login issues.

Log In with Microsoft 365

To use the Microsoft 365 login option, you must meet three prerequisites:

• Your organization must use Microsoft 365
• You must already have a Meetings Essential login with the appropriate role assigned
• Your Meetings Essential email must match your Microsoft 365 email

If you are unable to log in with your Microsoft 365 credentials, we recommend that you try logging in using the steps in the Log In with Your Email Address and a Temporary Password section instead.

1. Navigate to the Meetings Essential login page
   
2. Click Sign in with Microsoft
   
3. Log in using your Microsoft 365 credentials
   
   
   Note: If your organization uses Two-Factor Authentication via Microsoft 365, that same Two-Factor Authentication will apply to this login process.
4. You will be redirected to your Meetings Essential home screen
   
   
   Note: The options available on your screen may differ from the ones shown here, depending on your user permissions.

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Log In with Your Email Address and a Temporary Password

1. Navigate to the Meetings Essential login page
   
   
   Note: If you already know or have your temporary, one-time password, skip to Step 7.
2. Click Forgot your password?
   
3. Enter your email address in the Username - Email field
   
4. Click Reset
   
5. Navigate to your email account and copy the temporary password sent to you by the system
   
   
   Note: If you do not receive the email in your inbox within 2 minutes, check your spam folder for the message.
6. Navigate back to the Meetings Essential login page
   
7. Enter your email address into the Username - Email field and paste the temporary password into the Password field
   
8. Click Remember me to have the browser auto-populate the Username - Email field in the future, if desired
   
9. Click Sign in
   
10. Enter and confirm your New Password
    
11. Click Change
    
12. You are now logged into the system
    
    
    Note: The options available on your screen may differ from the ones shown here, depending on your user permissions.
13. Use your email address and new password the next time you log in

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Troubleshoot a User Account Error

You may see an error message that says This asset - resource not found when trying to log in.

If you see this error message when trying to log in with your Microsoft 365 credentials, we recommend that you try logging in using the steps in the Log In with Your Email Address and a Temporary Password section above.

If you see this error when logging in with your email address and temporary password, you may have mistyped your email address. Please try re-entering it and signing in again. If re-entering your email address does not help, your email address may not exist in the system. Please reach out to your Project Lead or contact our Support team for further assistance.

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Troubleshoot an Incorrect Password Error

If your email address exists in our system, you may see an error message notifying you that your password is incorrect.

Please verify that your password is entered correctly and try again. If you have forgotten your password or you are prevented from logging in with your password, you can reset your password using the Forgot your password? link.

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Resources

• First-Time User Browser Setup
• Log In with Microsoft 365/Azure Active Directory
• Reset Your Password
• Trouble Logging In
• Screen Navigation Basics

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